Terms and Conditions

Introduction and License

Cleobetra is operated under a license from Curacao eGaming, providing a range of online gaming services including real-money gambling and online pokies. By accessing our platform, users agree to comply with all terms and conditions outlined herein. Cleobetra reserves the right to modify these terms at any time, and users are encouraged to review them regularly.

Eligibility

To access and use Cleobetra, users must be at least 18 years of age. Users from certain jurisdictions, including but not limited to those where online gambling is prohibited, are not eligible to create an account or play for real money. It is the user’s responsibility to ensure that they comply with their local laws regarding online gambling.

Account Rules

• Each user may create only one account.
• Users must complete mandatory Know Your Customer (KYC) verification upon account registration. This includes providing valid identification and proof of address.
• Users are responsible for maintaining the confidentiality of their account credentials and for all activities conducted under their account.
• If an account is suspected of being misused, Cleobetra reserves the right to suspend or terminate the account without prior notice.

Deposits and Withdrawals

• Users may deposit funds into their accounts using various payment methods accepted by Cleobetra.
• All transactions are subject to verification to comply with Anti-Money Laundering (AML) regulations.
• Withdrawal requests will be processed according to the payment method chosen by the user, with typical processing timelines ranging from 1 to 5 business days, depending on the method.
• Users must complete KYC verification before any withdrawal can be processed.

Prohibited Activities

Users are strictly prohibited from engaging in any fraudulent activities, including but not limited to:

• Cheating or attempting to manipulate gameplay.
• Bonus abuse or exploitation of promotional offers.
• Utilizing bots or automated systems to play.
• Exploiting system errors or bugs.
• Any unauthorized manipulation of the gaming experience is grounds for account suspension.

Limitation of Liability and Termination

Cleobetra reserves the right to suspend, restrict, or permanently close accounts that violate these terms or any applicable laws. This includes, but is not limited to:

• Engaging in suspicious or fraudulent activities.
• Failing to comply with KYC or AML requirements.
• Violating any other terms outlined in this document.
  Cleobetra shall not be liable for any losses incurred as a result of account suspension or termination.

Bonus Terms and General Promotional Conditions

• Bonuses and promotions are subject to specific terms and conditions that will be outlined at the time of the promotion.
• Users must meet wagering requirements and other conditions before any bonus funds can be withdrawn.
• Cleobetra reserves the right to modify or cancel any promotion at its discretion.

Fair Play and Game Integrity Rules

Cleobetra is committed to ensuring fair play and the integrity of its gaming offerings. All games provided on the platform are regularly audited for fairness. Any attempts to manipulate or cheat will result in immediate account termination and potential legal action.

Fraud Prevention and Security Monitoring

Cleobetra employs advanced security measures to detect and prevent fraudulent activities. All transactions are monitored for suspicious behavior, and users may be required to provide additional verification to ensure account security.

Dispute Resolution and Complaint Handling Process

In the event of any disputes arising from the use of the platform, users are encouraged to contact the support team for resolution. If a dispute cannot be resolved internally, users may escalate the matter to the relevant regulatory body in accordance with applicable laws.

Governing Law and Jurisdiction

These terms and conditions are governed by the laws of Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Australia.

Responsible Gambling Measures and User Protection Tools

Cleobetra is committed to promoting responsible gambling. Users are encouraged to set limits on their deposits and play. The platform provides tools for users to self-exclude or limit their gameplay if they feel it is necessary. Information on responsible gambling practices is readily available on the website.

Users are urged to seek help if they feel that their gambling is becoming a problem. We are dedicated to providing a safe and secure gaming environment for all players.