Privacy Policy

This Privacy Policy explains how Cleobetra collects, uses, and shares personal information from users in Australia and New Zealand. We are committed to protecting the privacy of our users and ensuring that personal data is handled in accordance with applicable laws, including the Australian Privacy Principles and the requirements of our license from Curacao eGaming.

Information We Collect

We collect personal information in order to provide our online casino services effectively. The types of data we may collect include:

• Registration Data: When you create an account, we collect your name, date of birth, address, and contact information.
• Payment Details: We require financial information such as credit card numbers or other payment information to process transactions securely.
• Technical Logs: We automatically collect information such as your IP address, browser type, and operating system when you access our website. This data helps us monitor and improve our services.
• Cookies: We use cookies and similar tracking technologies to enhance user experience and collect data about how our website is used.

Purpose of Data Usage

The information we collect is used for several purposes, including:

• Account Management: Your data is essential for managing your account, including creating, maintaining, and securing your profile.
• Marketing Communication: With your consent, we may use your information to send you promotional materials, updates, and offers related to our services.
• Anti-Fraud Checks: We utilize your data to prevent fraudulent activities and protect the integrity of our platform.
• AML Compliance: We are obligated to comply with Anti-Money Laundering regulations, requiring us to collect and verify certain information about our users.
• KYC Procedures: As part of our Know Your Customer policy, we may ask for additional documentation to verify your identity.

Data Sharing

We may share your personal information with third parties in certain circumstances, including:

• Payment Providers: To facilitate transactions, we share necessary information with our payment processing partners.
• Verification Partners: We may disclose your data to third-party services that assist us in identity verification and compliance with regulatory obligations.
• Regulatory Authorities: We may share your information with governmental and regulatory bodies as required by law to ensure compliance with applicable regulations.

User Rights

As a user, you have certain rights regarding your personal data, including:

• Right to Access: You have the right to request access to the personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Right to Restrict Processing: You have the right to request that we limit the processing of your personal data under specific circumstances.

To exercise any of these rights, please contact our support team for assistance.

Cookie Policy

Cleobetra uses cookies to provide a better user experience. Cookies are small data files stored on your device that help us recognize you and track your usage of our website. There are two types of cookies we use:

• Essential Cookies: These cookies are necessary for the website to function correctly and enable you to navigate the site and use its features.
• Analytical Cookies: We utilize these cookies to collect information about how visitors use our website. This data helps us improve our services and make informed decisions.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your experience on our site.

Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. We regularly review our security practices to ensure the safety of your data.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When your data is no longer needed, we will securely delete or anonymize it.

Changes to This Privacy Policy

Cleobetra reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes via email or through a notice on our website.

Contact Information

For questions about this Privacy Policy or our data practices, please reach out to our support team. We are here to assist you with any inquiries related to your personal information and your rights under this policy.

This Privacy Policy is effective as of the date indicated at the top of this document. Your continued use of our services following any changes signifies your acceptance of the revised policy.